Merbaula
Workshop with tools and wood — practical craftsmanship

— AI Integration for Small Business

AI tools that fit what you already have

We look at your actual setup — your systems, your job notes, your connectivity — and add AI where it makes practical sense. No new platforms until the groundwork is right.

Butterworth, Pulau Pinang
— what we do

Three services, fitted in sequence

Each service connects to the next. We do not skip steps — if the groundwork is not there, the tools will not hold.

Site survey visit

Site Survey & Readiness Check

RM 127

A visit to see what you actually have: which systems hold your records, how they connect, what runs on one person's laptop, and where the internet drops out. You receive a written readiness note listing what would need fixing first, in order of cost.

Connects to: your existing software, file storage, and network setup
  • On-site visit included
  • Written readiness note delivered
  • No obligation to continue with us
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Technician job notes

Job Sheet Summaries

RM 410

For trades and service businesses where technicians write job notes on paper or in a hurry on their phones. Notes are turned into a consistent job summary ready for invoicing. Anything unclear is flagged for the technician rather than inferred.

Connects to: your job types, your invoicing system, one month of checked output
  • Works with paper notes and phone entries
  • Flags unclear items rather than guessing
  • Fitted to your invoice format
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Monthly care and maintenance

Care Retainer

RM 632 / month

A monthly retainer covering everything we have set up for you. We check connections after your other software updates, review a sample of summaries for accuracy, apply corrections your team has logged, and track running costs against actual use.

Connects to: all configured services; includes written monthly note
  • No minimum term
  • Your documentation stays with you if you leave
  • Monthly plain-language summary report
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— why this approach works

What makes this different from off-the-shelf AI advice

We look before we suggest

A site survey happens before any tool recommendation. We have seen too many systems where the obstacle was a spreadsheet no one could open on two machines at once.

We connect to what you already use

No requirement to move your records to a new platform. We work with your invoicing system, your job forms, and your current setup wherever possible.

Uncertain items get flagged, not assumed

When a job note is unclear, we mark it for your technician rather than filling in a part number that might be wrong. A wrong part on an invoice costs more than a question.

Plain written reports, not dashboards

Each month you receive a short note in plain language covering what ran, what was corrected, and what the tools cost against actual use. No login required to understand it.

Your setup leaves with you

If you stop the retainer, the documentation and configuration files go with you in a form your next person can read and use. No lock-in.

Cost tracked against actual use

AI tool running costs are reviewed each month and compared to what was actually processed. You know what you are spending and what it corresponds to.

Not sure if AI is the right move for your business right now?

The site survey costs RM 127 and gives you a written note on what would need to change before any AI tool would be worth adding. Many clients find that useful on its own, regardless of what comes next.

[email protected] — response within one working day

— common questions

Questions we get before the first call

Do I need to already be using AI tools or software?
No. The site survey is specifically for businesses that have not started yet, or who tried something and found it did not fit. We look at what you have and write down what would need to be in place first.
How long does the site survey take?
Usually two to three hours on site, depending on how many systems and staff are involved. The written readiness note is delivered within three working days of the visit.
What kinds of businesses do you work with?
Mostly trades and service businesses in Penang and the surrounding area — air conditioning contractors, plumbing and electrical firms, and general maintenance outfits where technicians are writing job notes in the field. The job sheet summary service was built specifically for that workflow.
What happens if the job notes are hard to read or incomplete?
Unclear entries are flagged and returned to the technician for confirmation, not filled in by guesswork. The scope covers your job types and your invoicing system, so over the first month of checked output we build a record of what needs clarification and what does not.
Is there a contract for the care retainer?
There is no minimum term. You can stop at any point. When you do, we hand over the documentation and configuration in a format your next person can use — it does not stay with us.
How much does it cost to run AI tools each month?
Running costs depend on the volume of job notes processed and which tools are in use. Under the care retainer, we track this each month and compare it to what was actually processed, so you can see the number clearly rather than finding a surprise on a credit card statement.
— find us

Our Location

30 Jalan Bagan Luar, 12000 Butterworth, Pulau Pinang, Malaysia

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— get in touch

Send us a message

Contact Details

Address

30 Jalan Bagan Luar
12000 Butterworth
Pulau Pinang, Malaysia

Working Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 9:00 AM – 1:00 PM

Sunday: Closed

We aim to reply to all enquiries within one working day.

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